NHTSA Complaint #11632057 — 2022 CHRYSLER PACIFICA PLUG-IN HYBRID

Driving on the freeway going roughly 70 MPH, on electrical power, and several instances (XXX, XXX, XXX, XXX, XXX) the dashboard displayed 'Stop Safely, Vehicle will Shut Off Soon' with a red turtle icon, also known as Limp Mode. In all instances we were able to safely maneuver over to the shoulder, turn off the engine for 1-2 minutes, and turn the vehicle back on. In most instances, the Check Engine light remained for a period of time (sometimes just a few hours, others a day). I have taken the vehicle in to 2 separate Chrysler dealerships. The first at CDJR of Los Angeles, who sent a STAR team and was unable to diagnose/replicate the issue, so they claim the issue had been solved. The second at CDJR of LAX where they replaced the Power Inverter Module (and also tightened a loose nut, which was another safety concern). Since both of those visits, the issue has persisted, including the loose nut which made a clunk sound every time when accelerating. This is a serious safety concern. I have spoken with Stelantis, and they refuse to take responsibility to resolve the issue. They only provide the robotic response that 'since the dealer cannot replicate the issue, they cannot do anything.' Complete [XXX]. The dealer has acknowledge error code P0843 in my vehicle, but currently it is not 'active', whatever that means. This is a serious problem that needs to be fixed! This is a good vehicle when it works. I love the PHEV that after 2 years, I only have 16k miles, and most of my miles, as my daily driver, are on electric power. But the issue with this error are severe. Chrysler was aware that there were cars stopping without prior notification, so their solution was updating the software so the system would have these notifications to alert the driver. What baloney! That does fix the issue! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)