NHTSA Complaint #11506022 — 2019 CADILLAC CTS

BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING issue reported to NHTSA

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Complaint Details

ODI Number 11506022
Vehicle 2019 CADILLAC CTS
Component BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NC

Consumer Description

The backup camera grid on our 2019 vehicle disappears most of the time when we start in reverse after turning on the engine. We have taken our vehicle into local Cadillac dealership service departments over the past 3 years and they have replaced cables, backup camera, radio equipment, interface screen, etc. with no resolution. This issue with the backup camera grid also seems to be tied to a problem with loading profiles upon startup, radio issues, etc. We are writing to NHTSA because we feel that the backup camera grid disappearing is a safety issue.

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