NHTSA Complaint #11505982 — 2018 TESLA MODEL X
SUSPENSION issue reported to NHTSA
Complaint Details
| ODI Number | 11505982 |
| Vehicle | 2018 TESLA MODEL X |
| Component | SUSPENSION |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | MD |
Consumer Description
Tesla has a repair bulletin out for the half shafts of the Model X/S. There is significant stuttering/shuddering when accelerating moderately when the vehicle is in normal ride height or higher. Some folks experience it on the lower settings as well. This is a known issue that owners should not be responsible for payment/fix wise even if our of warranty as it’s a manufacturer defect that causes excessive wear on the tires in low, and on the CV boots and half shafts in normal ride height mode and higher when moderately accelerating. Out of warranty Tesla is still forcing owners to pay $97.50 for the assessment and $350 for the half shafts repair. This is NOT fair to the customers. Paying for a manufacturer defect is unacceptable for consumers and I entreat NHTSA to begin an investigation. Plenty of Tesla forums have this complain noted at length. Here is an example: https://teslamotorsclub.com/tmc/threads/model-x-shudder-shutter-legal-standing.243084/
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