NHTSA Complaint #11505967 — 2012 FORD F-150

VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW issue reported to NHTSA

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Fire 1 Injury

Complaint Details

ODI Number 11505967
Vehicle 2012 FORD F-150
Component VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire Yes
Injuries 1
Deaths 0
Vehicle Towed No
State AR

Consumer Description

The rear-window defroster over heated on the passenger side causing that window to chatter. At one spot at the bottom, the rubber frame around the glass started to melt and burn just before the window chattered. If I had not been standing close to see what was happening, and turn the control off, I believe this could have started a fire that could have burned the entire truck and areas around it threating people and property. This is also a safety concern for anyone sitting in the back seat at the time of window chattering, as small shards of glass could hit passengers possibly causing eye and other injuries. Due to my incident, I did research on YouTube an other Ford forums that document many others being a victim of this same problem over several years including 2010, 2011, 2012, 2013, 2014, 2015, 2016 and maybe more. Owners over the years have documented and informed Ford about this problem, apparently without any trucks being recalled or getting much help from Ford about this problem. Ford and NHTSA should be concerned and Ford held accountable for this defect. Many owners were told buy the service men that replaced their back glass because of this issue, that this was quote a "common problem caused by the defroster" on this trucks. If there are "safety concern" that yell "RECALL!", this is for sure one of them.

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