NHTSA Complaint #11505954 — 2015 HYUNDAI SONATA

After taking my car in multiple times to be serviced for a "Hybrid System Warning" mid last year, they were unable to read any error codes or diagnose any issue. I took it to two separate dealerships with no luck fixing the issue. I then completely broke down due to the same "Hybrid System Warning" on the highway on 7/26/22 heading to Pigeon Forge, TN with two children in the car. I had to have my car towed to the closest Hyundai dealership in Knoxville. They were unable to diagnose and fix my car within the timeframe I was in town. Since Hyundai would not provide me with a loaner, I had to get a rental car to get home that I was not reimbursed for. We ended up paying out of pocket to replace the safety plug/fuse and the power relay assembly on 8/9/22. After having the car back for three months, the warning popped up again on 10/18/22 just as it did earlier that same year. I immediately called to schedule a service appointment with Hyundai and had to wait almost four months to get a service appointment here in Cincinnati. The appointment was on 1/26/23 and they have yet to "replicate the issue" so they are unable to diagnose the car. I am supposed to pick up the car this week even though it's a safety hazard. I have had two cases open with Hyundai Customer Affairs but since they cannot diagnose the car, there is nothing they can do. They have been absolutely no help at all.