NHTSA Complaint #11505944 — 2020 HONDA PILOT

BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING issue reported to NHTSA

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Complaint Details

ODI Number	11505944
Vehicle	2020 HONDA PILOT
Component	BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Date of Incident	January 31, 2023
Date Filed	February 7, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

The infotainment system screen will go black/turn off for several minutes, completing disabling the backup camera and other functions. Last week, the system went black completely and I tried to turn off / on the car multiple times but the infotainment system still did not reboot. I had to disconnect/reconnect the main battery to make the system to reboot. Few days later, the system went black again for a short period of time. When the system is up an running, there are many time that my concentration on driving has been disrupted by the sudden cracking and popping sounds stemming from the infotainment system. There is no pending recall on my car, so I do not what to do with my situation.

Related Complaints for the 2020 HONDA PILOT

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#11700825 — November 21, 2025 — The infotainment center goes out, the screen reads "Network Communication Lost" "MOST Net off". This occurs while usi...

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#11391088 — February 1, 2021 — THE INFOTAINMENT SYSTEM IS NOT FUNCTIONING TO INCLUDE: BACK UP CAMERA, PHONE HANDS FREE, MAPS, RADIO, CLOCK, ETC. TH...

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