NHTSA Complaint #11505378 — 2017 HYUNDAI SANTA FE

On 11-12-22 my Sante Fe stuttered and came to a stop on a busy highway. On inspection we found there was no oil in the engine, there was no crack in the oil pan and otherwise no way for the oil to leak out. We did all the maintenance on schedule according the Hyundai's recommendations. My two young kids, my husband and I were stranded on the side of the highway for hours until we could get the car towed to the nearest dealership. Clearly, an engine seizing on the highway is very scary and unsafe. Hyundai is aware of the excessive oil consumption and did not inform consumers, putting lives at risk. The car is sitting dead in a dealership and in the mean time has been vandalized, the steering column was busted and the lift gate was disabled. The vehicle has been inspected by the dealership and an insurance rep is scheduled to inspect it for the damage from the break-in. Insurance has already said the engine is our problem because it wasn't caused by an accident but by manufacturer defect. There was no warning that the engine was consuming excessive oil, it just seized. Hyundai is requesting a tear down of the engine so they can determine if the engine will be covered. I fear they will find a way to not cover a new engine, when it was clearly a manufacturing defect. My families lives were at risk because of Hyundai's disregard for their customers.