NHTSA Complaint #11505340 — 2017 FORD ESCAPE

The contact owns a 2017 Ford Escape. The contact stated while driving approximately 30-40 MPH and shifting into third gear, the vehicle started to stall until the vehicle accelerated over 50 MPH. The contact stated that the service transmission now warning light that was illuminated intermittently. The contact was able to park the vehicle but decided to continue to drive to her destination. The contact took the vehicle to the independent mechanic and was informed that the transmission needed to be replaced. The vehicle was not repaired. The contact took the vehicle to the local dealer and was informed that NHTSA Campaign Number: 22V413000 (Power Train) needed to be completed. The dealer completed the recall repair but informed the contact that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 50,000.