NHTSA Complaint #11505332 — 2015 KIA SOUL

The contact owns a 2015 Kia Soul. The contact stated that the vehicle was serviced under NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) in 2019. The contact stated that after the recall repair was serviced, while driving up mountainous roadways, the low-pressure oil light would become illuminated. The contact stated he checked the oil level and found no oil on the dipstick. The contact stated that oil was added and after several weeks the failure recurred. The contact stated that he replaced the engine drain plug however, the failure continued. The vehicle was not taken to an independent mechanic or dealer for diagnosis or repairs. The contact stated that while driving 45 MPH, the engine warning light illuminated. The dealer was contacted; however, it was 4 weeks before the vehicle was diagnosed. The vehicle was taken to an independent mechanic who stated that the catalytic converter needed to be cleaned or replaced. The parts were replaced. The engine started to knock and was towed to the dealer. The report from the dealer was unknown; however, the contact stated that he was informed that the engine would be replaced under an extended warranty. The engine was replaced. The manufacturer was notified of the failure and a case was opened. The approximate failure mileage was 95,000.