NHTSA Complaint #11505269 — 2015 NISSAN ROGUE

Nissan Rouge select transmission went in the span of 24 hours. One morning it wouldn’t accelerate past 20 mph, and the next morning it wouldn’t accelerate at all. There were no check engine lights or any other indication that there was a problem before it died, or even after it died. I was told that this model of Nissan did not come standard with a transmission cooling unit as, “Nissan didn’t think they were necessary on a few models of the Rouge, including this one.” Because of this, I needed to get my car towed to Middletown Nissan, where I was told the cost of repairs, tax and labor would cost approximately $4000, and $5000 with the addition of a cooling unit. The day repairs were to be completed, I got a call as I was on my way to the dealership that there was an error in calculation of labor costs, and Nissan wanted to charge me $8700. They ‘lowered the price’ to $6300, and at this point I had been without a car for a week and it was impacting my wife and my ability to work, and my preschool age daughter to go to school(of which i also pay for)