NHTSA Complaint #11505240 — 2021 MERCEDES-BENZ SPRINTER 2500

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11505240
Vehicle	2021 MERCEDES-BENZ SPRINTER 2500
Component	ELECTRICAL SYSTEM
Date of Incident	December 29, 2022
Date Filed	February 2, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

Error Message: "Service Required: Do Not Shift Gears, Visit Dealer" The 2021 Sprinter Van indeed would not shift gears and I was stranded. I was finally able to be towed two days later to a Mercedes Benz dealership. The technician noted corrosion in the EIS unit and replaced. It appears to be a known problem with Sprinter vans with bulletin from Mercedes[XXX] due to condensation getting into this vital area. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

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