NHTSA Complaint #11470444 — 2021 MERCEDES-BENZ SPRINTER 2500

The contact owns a 2021 Mercedes-Benz Sprinter 2500. The contact stated while driving at an unknown speed, the air conditioning system failed to function properly. The contact pulled over and looked underneath the vehicle and noticed that the alternator belt and serpentine belts were not properly seated and were hanging down loosely. The vehicle continued to operate normally. The contact researched and became aware that the vehicle had experienced the failure listed in NHTSA Campaign Number: 20V474000 (Electrical System) however, neither the VIN nor vehicle type was included. The dealer was not contacted. The manufacturer was contacted and the contact was informed that the vehicle needed to be diagnosed. The failure mileage was 54,000.