NHTSA Complaint #11505205 — 2015 KIA OPTIMA

The contact owns a 2015 Kia Optima. The contact stated while driving from a complete stop, there was smoke coming out from underneath the hood of the vehicle. The check engine warning light was illuminated. The contact veered to the side of the road. The vehicle was towed to an independent mechanic, where the radiator and the radiator hose were replaced; however, while driving two and a half weeks later, the vehicle stalled, and the steering wheel seized. The contact was able to veer to the side of the road by using physical strength to steer the vehicle. The vehicle was towed to the independent mechanic, where it was diagnosed that the failure was related to an unknown recall. The vehicle was towed the dealer, where the engine was replaced; however, the engine smoked while driving. The vehicle was towed to the dealer where the engine was replaced for a second time; however, the engine was incompatible with the turbocharger in the vehicle. The dealer informed the contact that she had to pay out-of-pocket to repair the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 111,000.