NHTSA Complaint #11505193 — 2020 FORD FUSION

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11505193
Vehicle	2020 FORD FUSION
Component	ELECTRICAL SYSTEM
Date of Incident	January 1, 2023
Date Filed	February 2, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

According to dealership, the 12-volt, 7 year battery passes all testing and has a "Good" (best) rating (battery is only 3 years old). Diagnostics reveal batter at 80%. When battery falls below 85% (such as frequently happens in cold weather), the computer program shuts down several features including remote car starting. Electrical programming must be changed to when a battery falls below 50%...when a car battery should be changed out. Please recall these vehicles and require Ford Motor Company to reprogram the electronic system. Thank you.

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Recent Complaints for the 2020 FORD FUSION

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#11715575 — ENGINE — February 4, 2026 — Last month, while transporting my brother to his arm surgery in Chapel Hill, NC, I observed unusual and audible shift...

#11715575 — UNKNOWN OR OTHER — February 4, 2026 — Last month, while transporting my brother to his arm surgery in Chapel Hill, NC, I observed unusual and audible shift...

#11715667 — UNKNOWN OR OTHER — February 4, 2026 — Back up camera, and touch screen go completely out...the whole system will not come back on until vehicle is shut off...