NHTSA Complaint #11505008 — 2013 TOYOTA AVALON

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number	11505008
Vehicle	2013 TOYOTA AVALON
Component	VISIBILITY/WIPER
Date of Incident	January 29, 2023
Date Filed	February 1, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

The rear window spontaneously shattered into little fragments of glass and fell into the backseat section of the vehicle. This happened once while parked at work in a gated lot and security camera with motion sensors caught the incident happening on video. Temperature was in the high 80 F, and happened in August of 2022. After 5 months later the rear window shattered again while parked on driveway. Safety of anyone in the back seat is at risk due to sharp glass. Unable to convince the dealer this is a factory defect. Manufacturer said they can do a visual inspection but in realty results will be pointless since the car have not been in any accident. No warning appeared before rear window shattered.

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