NHTSA Complaint #11504963 — 2022 VOLVO XC60
ELECTRICAL SYSTEM issue reported to NHTSA
Complaint Details
| ODI Number | 11504963 |
| Vehicle | 2022 VOLVO XC60 |
| Component | ELECTRICAL SYSTEM |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | FL |
Consumer Description
The Google/Android (IHU) electrical system controls the entire car: brakes, engine, safety features, AC/Heat, etc. It is unreliable after 4 repair attempts. Problems started date of delivery (9/6/22) & have been ongoing. The ones that directly affect safety are the auto braking activating without cause, blind spot warning missing motorcycles, lane keeping will pull car towards a hazard in middle of road when you swerve to avoid it and the Google/Android system in general malfunctioning. I live in south Florida and I can assure you that air conditioning is a safety concern, especially in people like me who have medical conditions in which excessive heat exposure can result in an ER visit. My AC has failed upon starting the car as well as following the rebooting of the Google/Android system. The rebooting of the system must be done whenever the system malfunctions & it is wise to pull off the road to do it because everything but engine shuts down during the procedure. I have had to do this several times sitting off the side of the road & the system still wasn't working. It is not safe to have to pull off road so frequently. The automatic braking was particularly frightening, as both I and the car in front of me were both slowing for a stoplight, there was at least 5 car lengths between us & the distance between us was not narrowing. My car suddenly braked. Had someone been close behind me they would likely have rear-ended my car. They might have also assumed I brake-checked them & reacted with anger. Requested Volvo corporate involvement for 4th repair attempt & IHU was replaced. System began malfunctioning again, but blind spot worked. The Google system is apparently unstable, as the 2nd loaner car's backup camera & cross traffic warning froze & failed to alert. Dates: 9-6-22 to 1-25-23 (date they took car for repair try #5). About 4000 miles on it. Volvo says they can't replicate concerns. I have video of some malfunctions & sent to dealer.
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