NHTSA Complaint #11504665 — 2016 HYUNDAI SONATA

In November, 2022 my car stalled on the expressway. The indicator, Hybrid trouble turn off engine(not exact wording),tried to turn back on after sitting, it came on there was a loud noise as I put it in drive. It was towed to Happy Hyundai ( The car was hit on expressway while waiting on the tow truck). [XXX] in the service department ensured me nothing was wrong, I reminded him that it shut off while in drive on the expressway. He had it inspected again, only to say they believed the hybrid system needed to be updated. It was updated and I was charged a service fee because no parts were needed, ([XXX] words) I was under the impression that my car is under warranty and any service under warranty would be no charge but because no part was needed. I had to pay. Not two (2) months later same thing happens....I had just gotten my oil changed at World Hyundai in Mattenson, IL. Driving in the express lane on the expressway. Lights come on to turn off engine again...... ONLY by the grace of God was I able to coast to the right to get on the shoulder, traffic was moving fast!!!! It was towed back over to Happy Hyundai on Cicero.Trying to explain to [XXX] (service department) was hard I did tell him the car was there for the same thing two (2)months ago.My life and my daughter's was put in jeopardy on both occasions. I transport my grandsons to and from daycare and school, they had been dropped off earlier(the thought of them being in the car when this happened is scary).My car can be inspected at Happy Hyundai, 9121 S. Cicero, Oak Lawn, 60453. 708-382-8000 Paperwork from first incident are in the car. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).