NHTSA Complaint #11504632 — 2014 HYUNDAI SONATA

After driving for about 45 minutes, car began to shake and make loud knocking noises, and the check engine and oil light both came on. After adding 3-4 quarts of oil in order to get to the destination, it seemed okay. After turning the car off, and back on, after about 15 minutes of driving the shaking, loud knocking noises and check engine light turned back on. At this point, the car was towed to a local mechanic. The mechanic noted that this was a problem with the engine and oil line and should be brought back to Hyundai because there is an active recall regarding this issue. Upon bringing the car to the Hyundai dealership, they agreed it was a recall issue and would fix it under the recall. Two days later we were informed from Hyundai that it would be $8,000 to replace the engine because the car is about 2,000 miles over the recall warranty and they will not make any exceptions. After calling Hyundai's corporate number, they agreed that it cannot be fixed under the recall warranty. They also confirmed that they never notified us regarding this recall. If we had known, we could have fixed this while it was under the mileage. The car is not drive-able and we are devastated by the lack of communication from Hyundai and refusal to fix this issue. There was no warning and while we are grateful nobody was hurt, this is extremely dangerous and we are now left without a car!!