NHTSA Complaint #11504498 — 2016 FORD EXPLORER

The contact owns a 2015 Ford Explorer. The contact stated that on multiple occasions while driving at various speeds, the steering wheel seized. The contact turned off and restarted the vehicle; however, the steering wheel seized. Additionally, the contact stated that while driving, the steering became difficult to maneuver the vehicle and veered to one side. The contact then stated that he heard a grinding sound while making left or right turns. No warning lights was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that a steering module panel that needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline. The failure mileage was approximately 102,000.