NHTSA Complaint #11504360 — 2018 CHRYSLER PACIFICA POWER TRAIN

Complaint Details

ODI Number	11504360
Vehicle	2018 CHRYSLER PACIFICA
Component	POWER TRAIN
Date of Incident	December 10, 2021
Date Filed	January 30, 2023
Mileage	51,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

The contact owns a 2018 Chrysler Pacifica. The contact stated while driving 30 MPH, the vehicle started jerking. The contact stated that the air bags warning light was illuminated. The contact was able to drive to her destination. The contact took the vehicle to the local dealer, but the mechanic was unable to duplicate the failure. The vehicle was not repaired and continued to experience the failure. The contact took the vehicle to a second local dealer, Miami Lakes Chrysler (16600 NW 57th Ave, Miami Lakes, FL 33014: (305) 820-3814) where it was diagnosed with needing the radiator to be replaced. The vehicle was repaired but continued to experience the failure. The contact took the vehicle back to Miami Lakes Chrysler and made them aware of the failure. The dealer serviced the vehicle under NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System). The vehicle was repaired but continued to experience the failure. The manufacturer had not been informed of the failure. The failure mileage was approximately 51,000.

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