NHTSA Complaint #11504024 — 2016 FORD FOCUS

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11504024
Vehicle	2016 FORD FOCUS
Component	STEERING
Date of Incident	January 7, 2023
Date Filed	January 27, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

The transmission started failing in 2020 and part of it was repaired on a recall and part we had to pay out of pocket. The entire steering rack failed in July of 2022 requiring replacement. Reports suggest this is a known issue yet Ford offered nothing. Now the transmission is slipping and failing again less than two years since being repaired by Ford. This is a critical safety issue and they can't diagnose the car for 4-6 weeks and are offering no rental assistance for a known factory defect. These cars are dangerous and the fact that Ford won't do anything to jump on the problem when it happens means more liability for the drivers of these vehicles.

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