NHTSA Complaint #11503990 — 2022 KIA SORENTO

The contact owns a 2022 Kia Sorento. The contact stated that while driving at various speeds, the vehicle was jerking and was losing motive power while at a stop light. The vehicle was able to restart, and no warning lights were illuminated. The vehicle was taken to a local dealer, where an unknown software update was completed. The vehicle was repaired; however, the contact stated that the failure recurred and the gauges on the instrument panel were failing to display and that the auto START/STOP function and the downhill brake control were activating and deactivating independently while driving on flat surfaces. The vehicle was taken back to the dealer, where the failure could not be duplicated. The contact then stated that when she was shifting the gear into drive(D) the vehicle started reversing, and while shifting into park(P), the vehicle moved forward. Additionally, the contact stated two unknown warning lights had illuminated intermittently and that while driving at approximately 50 MPH, the Forward Collision Avoidance Emergency Automatic Braking activated independently and caused the vehicle to swerve. The vehicle was then taken to Kia of Valencia (24095 Creekside Rd, Santa Clarita, CA 91355) where it was diagnosed that the Lo-Jack system needed to be removed; however, after the removal the contact stated that the failure recurred. The contact was awaiting another service appointment for additional diagnostic test and repair. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 13,882.