NHTSA Complaint #11503792 — 2013 HYUNDAI SONATA

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 11503792
Vehicle 2013 HYUNDAI SONATA
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NJ

Consumer Description

Currently, Hyundai has issued a notification for extended warranty on a 2016 Hyundai Tucson and the Hyundai ELANTRA for an issue with the door latch system. However, this problem is occurring in several other Hyundai models. I own a 2016 Tucson and also a 2013 Sonata. the problem starts out usually when you try to open the door you have to pull the handle 2 to 3 times before it opens eventually it will not open at all. I had the problem fixed on the Tucson it was still under warranty, however, my 2013 Sonata rear driver side door just stopped opening from both the inside or the outside. I’ve watched videos on how to get the door open and I’ve looked up how to get it fixed. If I take it to the dealer it can cost up to $1500 which I don’t have. I don’t understand why it’s not a safety recall. I currently have one grand child who sits in a car seat in the back, and I only have one way of getting her in and out through the opposite door that opens , in another week, I will have a second grandchild to put in my car. I cannot install both car seats and use them if only one door opening. This is a safety hazard in all their vehicles. They use the same latch mechanism on all of their vehicles, if you look at YouTube, you’ll see hundreds of Tucson videos and if you search sonata you’ll find the same latch problem with sonatas. When I took my Tucson to be repaired, I asked about the Sonata and the repair person said if there’s no recall, I would have to pay to have it fixed. This is a safety issue because you can close your door and drive then Stop your car and try to open your door and it won’t open, and it is impossible to climb from the front seat to the backseat in a Sonata . There is no warning, It just happens. please look into this I need my doors fixed and I cannot afford $1500 to fix one door!

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