NHTSA Complaint #11503628 — 2014 FORD FIESTA

I am writing to request Autofair Ford of Haverhill immediately repurchase the 2014 Ford Fiesta Titanium I purchased from them in 2019. I am requesting to be refunded the full purchase price plus all additional costs for registration, warranties and expenses associated with the 2014 Ford Fiesta Titanium that was sold to me. This vehicle, has since August 2022, been at Jannell Ford in Hanover Massachusetts, with a transmission defect that is unable to be repaired. As you will see from the enclosed documentation Ford apparently knew the transmission was defective and prone to serious safety concerns when they sold the cars originally and resold them through their dealerships. Additionally, Ford has allegedly (per news articles in the Detroit Free Press) instructed its dealerships to stall and delay resolving issues with the customers who purchased Fiestas and Focuses. My experience with Jannell Ford of Hanover and Autofair Ford of Haverhill can only be categorized as a concerted effort to delay and stall, by the dealerships not returning phone calls, not doing what they said they would, not providing information when asked repeatedly and most especially by not informing me that no repair would fix a known and documented defective transmission that came with the car. Since my Fiesta is a resale in 2019 and there have been tens of thousands of complaints made to the Ford Corporation regarding the unsafe and mal-functioning transmissions, Autofair Ford of Haverhill, I believe, had an obligation not to have sold me a car that has been so thoroughly documented to be defective and a safety hazard to car occupants and other drivers on the road. I originally bought the car from Autofair Ford of Haverhill because of the reviews from customers. I am requesting your assistance in resolving this matter as soon as possible.