NHTSA Complaint #11503481 — 2017 HONDA CR-V

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11503481
Vehicle 2017 HONDA CR-V
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MN

Consumer Description

1 year ago, 1/26/22, my 2017 Honda CR-V experienced a sudden loss of power/acceleration and every error message that could possibly turn on flashed on my dash display. The error messages displayed were very alarming as I remember some of them indicated braking and safety features failing. I was driving on an interstate at a speed of at least 60 mph and had to merge across two lanes of traffic to the nearest exit. I was unable to drive my vehicle any faster than 20-25mph but I was able to drive to a local Honda dealership (Buerkle Honda in Vandais Heights, MN) for diagnostics. I was told that the turbo charger needed to be replaced. I did not ask for any diagnostic details at this time and no root cause for the turbo charger failure was given. It was implied that it was not something completely out of the ordinary for a turbo charger to fail on a vehicle after 90k miles. January 5th 2023, less than a year after the turbo charger had been replaced, I found myself on an interstate again and experiencing DejaVu. The exact same symptoms that I had experienced with the vehicle before (warning messages, loss of engine power) happened again. This time the same dealership (Buerkle Honda) told me that they suspected oil sludge had clogged the oil system and caused the turbocharger to be starved of oil. They also told me that the engine would need to be replaced. This time the vehicle had 108k miles and was no longer in warranty. I brought the vehicle to my mechanic and was given a very different explanation. They changed the oil and found a significant amount of fuel mixed with the oil. They also noticed the engine air filter was saturated with oil (picture included). The saw that a vacuum hose had split and become "gummy" likely due to gas fumes infiltrating the vacuum system (picture included). The oil dilution problem is a well known issue with Honda MY 2017-2019 CR-Vs and this is just another result of Honda failing to find a solution for it.

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