NHTSA Complaint #11503457 — 2020 CHEVROLET EQUINOX ENGINE

Complaint Details

ODI Number	11503457
Vehicle	2020 CHEVROLET EQUINOX
Component	ENGINE
Date of Incident	January 7, 2023
Date Filed	January 24, 2023
Mileage	106,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

The contact owns a 2020 Chevrolet Equinox. The contact stated while driving approximately 35 MPH, there was a loud pop from underneath the vehicle. The contact stated that the vehicle lost motive power, and she was able to coast off to the side of the road. The contact stated that she attempted to restart the vehicle, but only heard a clicking sound when she would depress the START/STOP button. The contact stated that unknown warning lights were illuminated. The contact had the vehicle towed to a local dealer. The vehicle was diagnosed, and it was determined that the vacuum pump had seized, causing the pistons to continue running which severely damaged the engine. The dealer determined that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 106,000.

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