NHTSA Complaint #11503208 — 2018 CHRYSLER PACIFICA STEERING

Complaint Details

ODI Number	11503208
Vehicle	2018 CHRYSLER PACIFICA
Component	STEERING
Date of Incident	December 27, 2022
Date Filed	January 23, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

Steering control loss due to the lower right control arm knuckle pinch bolt failure causing the lower control arm to separate from the steering knuckle. This problem had been identified by Chrysler and repaired in May of 2018 under Recall V15, but has occurred again. Due to the inability to having any directional control of the vehicle could have resulted in a serious accident had I been operating the vehicle at a higher rate of speed or in a more populated traffic area. The vehicle was towed to a Chrysler dealership and has been repaired. I also contacted Chrysler directly to report the problem but I don't feel they take the matter as serious. There were no vehicle warning lamps or message except at the time of failure. As I lost control of the vehicle a brief message appeared saying "Electronic Steering Component Failure"

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