NHTSA Complaint #11502918 — 2017 SUBARU FORESTER

We took our 2017 Subaru Forester on December 9, 2022, to change the ignition switch because our key continued getting stuck. It was covered under an extended warranty. The spark plugs were changed during the same appointment only to satisfy the maintenance agreement. Before we took our Subaru in, our vehicle was running at an optimal level, and nothing was wrong with how it drove. On December 10, 2022, we drove our car, and it started to hesitate and misfire. This has never happened before. We called the dealership, and they had us bring the vehicle back in. They performed a fuel injection cleaning and reset the computer. Once again, the same problem continued after picking up our vehicle. The same problem continued daily, and several calls were made to the dealership and trips to the maintenance service department. It is erratic when it happens, but we have experienced it more during city driving versus highway driving. It’s been over a month, and the problem is still not resolved. At this point, we genuinely feel that this is a safety issue. Not to mention that if the vehicle continues to perform poorly, it can create additional damage. We are at a point of pure frustration and disappointment.