NHTSA Complaint #11502877 — 2013 CHEVROLET CRUZE

The contact owns a 2013 Chevrolet Cruze. The contact stated that soon after she purchased the vehicle while driving at an undisclosed speed, she noticed a white cloud of smoke coming from the hood of the vehicle. Upon inspecting the vehicle, the contact noticed smoke by the reservoir tank. The contact also noticed a leak coming from engine. The contact then stated that she noticed a burning odor throughout the vehicle. Additionally, the contact stated that anti-freeze leaked from two separate unknown parts of the hose and at the same time, there was a burning odor at the rear passenger’s side tire. The vehicle was taken back to the dealer where it was diagnosed that the rear passenger’s side brake failed and needed to be replaced. The rear passenger’s side brake was replaced however, the failure recurred three times. Additionally, the contact stated that while driving at an undisclosed speed, she heard a ticking sound in the engine. The check engine warning light intermittently illuminated. On a separate occasion, the contact stated that while attempting to start the vehicle, the engine failed to turn over. The contact stated that another vehicle was able to jumpstart the vehicle. The vehicle was not diagnosed or repaired. The dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 127,830.