NHTSA Complaint #11502397 — 2018 KIA SPORTAGE

Purchased this vehicle from CarMax on 7/2/22 with 32,888 miles. During the next 4 months, we had to add 5.5 quarts of oil as the oil light kept coming on. The car was virtually out of oil by the time the oil light came on. Researching on the internet showed that millions of Kia cars apparently have this issue due to defective engines. Took the car to Greenway Kia on November 28 with approximately 40,000 miles. They performed the required tests, which proved the engine was excessively burning oil. However, Kia denied the warranty claim due to a lack of historical oil change records, which obviously we can't produce since we aren't the original owner. Now I'm left with no recourse and a vehicle that isn't safe to drive. Given that most of the Kia engines of this vintage have this issue, they should be required to recall the vehicles rather than hide behind the small print in their warranty.