NHTSA Complaint #11502031 — 2018 TESLA MODEL 3

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11502031
Vehicle	2018 TESLA MODEL 3
Component	UNKNOWN OR OTHER
Date of Incident	December 16, 2022
Date Filed	January 16, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

On December 16, 2022, Tesla made an Over the Air firmware update to my Tesla Model 3. The car's User Interface (UI) screen subsequently began to make erratic and random visualizations. The screen displays motorcycles, trucks and human bodies that are not actually present. The screen fails to display objects, such as other moving vehicles, that are present. The car was towed to the Tesla Sacramento Service center. The technician determined the screen was functioning as expected, and no "fix" exists. The technician also noted the screen's problems will eventually improve over time with firmware updates. The service advisor told me to ignore the screen when driving. The screen is large and within my field of vision. The safety features of the car includes the UI screen to display objects around the car, both while in motion and at rest. The UI screen continues to malfunction.

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