NHTSA Complaint #11501998 — 2017 HYUNDAI SANTA FE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11501998
Vehicle 2017 HYUNDAI SANTA FE
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AL

Consumer Description

Passenger airbag constantly coming on when there is a passenger, and when no one is on the passenger seat. Oil light has been flashing/ lighting up and going off. I told several service members about this problem, they all shrug it off. One said I could pay $150 for diagnostic test, but why should I pay when they know what’s going on with it? This seems to be a common issue with this vehicle, so why can’t I just get my car repaired and the company do right by consumers who have trusted them?! I thought the oil light coming on meant time for an oil change- even though it’s only been 2-3 weeks -because no one at my dealership where I get my car serviced mentioned it meant something more serious, like I’m LOW on oil... CONSTANTLY! This has been happening and my records at the dealership show I’ve been coming almost every two months for an oil change. I recently spoke with someone from the dealership in Daphne, Al and they told me they couldn’t help me AT ALL, not even the oil consumption tests because I’m not the original owner. Basically denied me of a service! How rude and inconsiderate, especially when I’m still paying for a car that potentially has engine problems. I paid for the extended warranty as well. Now all of a sudden, yesterday morning, on my way to work, my car was jerking/ missing like it doesn’t want to accelerate… and also when I was reversing! This is my only means of transportation to and from work. Thanks for reviewing my complaint and I hate I have to complain bc I love my little car. Just wish the dealership/ Hyundai would understand this isn’t right and might need to take these cars off the market or recall and fix! Please help!

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