NHTSA Complaint #11501839 — 2017 MAZDA CX-9

The front bumper has developed cracks/splitting on both sides near the front headlights. There is a TSB (Bulletin No: 09-022/20) that shows there was a manufacturer defect, which causes this. I was told by Mazda dealer in 01/2022 this had to have occurred within the 3 yr/36k miles to be covered. The issue is, this problem didn’t occur until after that timeframe. I was told to reach out to Mazda Corporate for potential assistance. I have spoken to them more times than I can count, they’ve told me they would call me back and do not respond. Mazda corporate has also told me they will cover it, then someone else told me they won’t cover it, I have an email from Mazda corporate stating since I e gone past my 60k powertrain warranty, the issue is no longer covered. They don’t seem to know what this issue falls under, regarding the powertrain warranty or the other warranty. I have extensive email communication from Mazda, but no one ever reaches back out. After spending probably 20 hours on the phone with them since January 2022, I still haven’t been assisted. There are a ton of others that have this same issue with cracking of the front bumper. Mazda asked me multiple times to get them estimates and we went out of our way and got them two separate estimates from their requested body shops. Mazda corporate has completely ghosted us, not following up on this issue and repairs. This crack continues to get bigger and I’m afraid it will get big enough to where the bumper may actually fall off and cause a wreck.Please help