NHTSA Complaint #11601259 — 2017 MAZDA CX-9

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11601259
Vehicle 2017 MAZDA CX-9
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TN

Consumer Description

My Mazda 2017 CX 9 apparently had a coolant leak. When we had our oil changed, we were told it looked like it was leaking from behind the turbo booster. As I was driving it yesterday, the car slowed to an almost complete stop on the interstate and a warning sign on the screen showed that it was overheating to a dangerous level. I immediately pulled over and allowed the car to cool down. I checked the coolant level and it was not very low at all, although I did add some coolant at that time. It continued to overheat and even blew tons of smoke out through the exhaust, so I had AAA tow to my home. After researching this, I have found that there was a bulletin posted in 2021 from Mazda about this very thing happening. My husband thinks that we may have a cracked block or a blown head gasket due to this overheating. This obviously could have caused me to have a wreck on the interstate by my car overheating and shutting down so quickly. We are scheduling to have it towed to our local Mazda dealer to let him do the $99 diagnostic. Based on what he finds, which we think will be confirming what we think it is, we will have to have a new engine put in my car due to a defect in manufacturing from Mazda. Even though my car has 130,000 miles on it and is technically “out of warranty“, we feel this is simply unacceptable and that Mazda should help us with this most definitely. I have so enjoyed my Mazda, and I feel that this is not something of my doing, but rather a defect on Mazda part and it should be addressed.

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