NHTSA Complaint #11501819 — 2015 KIA SOUL

This 2015 Kia Soul has recalls for oil leaks but VIN has not been recalled. In 2020 check engine light was flashing and then stayed on. I drove to dealer it was bought. Kia Pride dealer on the Lynnway in Lynn, MA. said it was a knock sensor problem and needed repair. After, about six months later, check engine repeated to go on. At the Pride dealer, they updated software issues, that was what Pride dealer said. Around December, 2021, I asked to replace and change oil with synthetic oil. Three weeks , check engine light was on again. Upon this event, brought Kia Soul to Pride dealer. They suggested to drive car 1,000 miles and then return to dealer to see if the Kia Soul was consuming more oil that is allowed by Kia manufacturer. Last week drove Soul back to Pride Kia. Their customer service person said it was burning more oil in between oil changes above their protocol. Pride dealer suggested they perform a consumption test and a combustion cleaning. I did do what they recommended and and on Friday 13, 2023 paid $563.00. I was told to drive Kia Soul another 1,000 miles and return to Pride dealer , and the would determine next action step, or it could be fixed. Today Saturday 14,2023, check engine stayed on and car was stalling when given gas. The KIA Soul is back ar the Pride dealer. On Thursday 12, 2023, I spoke with Lisa at the Kia customer service center. A case file was opened , number is 15262414. Lisa informed me that because of the 2020 engine, I might be covered if engine needs further repair. I called Kia customer service center on Friday 13,2023 and spoke to Miranda and asked confirm, and inquire why the Kia Soul I drive has not been recalled. Other 2015 Kia Soul have been recalled for oil leaks and engine heating up. The two recall numbers are 20V750000 and 19V120000. What can I do about getting help from theNHTSA, if the Pride Kia dealer does not repair the 2015 Kia I drive. Alfred DiCenso [email protected] 781.731.2221