NHTSA Complaint #11501713 — 2015 KIA OPTIMA

Engine seized on the car and I was denied recall repair. I spoke with corporate for Kia and they basically did nothing to help at all. They basically said they sent a letter for an update and because I did not perform the update they will not honor the recall that was approved on my car. The person I spoke with advised the address was never updated so the letter did not come to me for the recall or was lost. He stated I was supposed to contact Kia with update to address. I never was aware this had to be done and I have purchased many cars and never was made aware. He stated why would you purchase a big purchase and not do this. I was under the impression when I purchased this would be done that’s why I am charged tax license and other fees. I believe this is predatory and this is just a way to not honor the recalled engine that I purchased. The check engine light never illuminated on the dash or any indication the engine had an issue so I had no reason to take my car in for a repair. To add to that my fiancé had a 2013 and the recall letter was received and he took his car for update and the car never worked after the update was performed. Kia denied any repairs to that vehicle and basically took a lost because of the update. I would like some type of resolution to this issue. The car has 113000 miles of course the original warranty was 100000. This update was during pandemic as well. I am very disappointed in Kia at this point because there should be something in place for people like me who never received notice. The engine is no good and we as customers should not have to take this lost. Please help