NHTSA Complaint #11501652 — 2012 TOYOTA HIGHLANDER

The contact owns a 2012 Toyota Highlander. The contact stated while driving 65 MPH, the driver’s side sun visor detached and fell on the contact. The contact took the vehicle to the local dealer, where it was diagnosed with needing the driver side sun visor to be replaced. The vehicle was repaired. The contact stated that in September 2022, the driver's and the passenger's side sun visors detached. The contact took the vehicle to the second local dealer, Capitol Toyota (6800 Automall Pkwy, Gilroy, CA 95020, (408) 335-0587) where the vehicle was diagnosed and determined that the driver’s and the passenger's side sun visors needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was unknown.