NHTSA Complaint #11501454 — 2014 GMC SIERRA 1500

The contact owns a 2014 GMC Sierra 1500. The contact stated that the message "Power Steering Assist - Drive with Care" was displayed. The contact became aware that the VIN was included in NHTSA Campaign Number: 17V414000 (Steering) and the vehicle was taken to the dealer where the recall repair was completed; however, the message "Power Steering Assist - Drive with Care" remained displayed while driving off the parking lot. The vehicle was taken back to the dealer where an unknown hose was replaced; however, the failure persisted. The vehicle was taken back to the dealer for a third time. The dealer informed the contact that the steering sensors may be blocked by the rack installed on the front end of the vehicle. However, the contact stated that the rack was installed at the time the vehicle was purchased in 2014. The contact stated that the recall remedy failed to fix the vehicle. The contact stated while attempting to reverse, the vehicle lost power steering functionality. The check engine warning light was illuminated. The vehicle was towed to the dealer, where it was diagnosed that the power steering control module, the steering gear, and tie rod needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 90,363.