NHTSA Complaint #11500888 — 2015 FORD EXPLORER

My steering column was fine one day, and then very loud the next. We took the car to our dealership. They figured out what was wrong... the steering gear went out which caused the complete steering gear assembly to be replaced. But, then they could not get the part from Ford. They said it was a "known issue" and Ford was not releasing the necessary part to have this repaired. They had my car four weeks before Ford agreed to ship the part. I am guessing they had to make sure the parts in inventory would not have the same issue. They would not release my car back to me because they deemed it "unsafe to drive". Finally five-six weeks later, I have my car back repaired.