NHTSA Complaint #11500832 — 2014 FORD EDGE

My defrost system on my 2014 Ford Edge does not work properly. I have researched it and it is a common issue with this model. All my windows from front to back fog/ice up to the point of needing to be scrapped from the inside. My passengers scrap just so I can have a peephole to see out. I have talked to dealers and they offer suggestions, none that have helped and the fix is expensive. My passengers are usually my 92 year old mom and my young grandkids that spend their time scrapping. No matter what I do with the Ford system nothing works. I have tried things found online about this safety issue but to no avail. I open the back windows and it helps a little bit but freezes people out. I hope I and all the other 2014 Edge owners can get some help with this issue. I have reached out to Ford and they refuse to offer help with this safety concern. I hope this helps. I do have pictures and video of this issue. I uploaded some photos. I do have photos of my dashboard showing temperatures and settings and nothing helping. I also have video. I wish I had documented this from the 1st winter I had the car. It is winter now and I know I will continue to document. I just want myself and my passengers to be safe and being on a fixed income I cannot afford to pay for a Ford issue. I want to be able to see my granddaughters but I don't feel it's safe in the winter to have them in my car. I hope you can help me and the other 2014 Ford Edge owners out there.