NHTSA Complaint #11500792 — 2013 MERCEDES-BENZ C250

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	11500792
Vehicle	2013 MERCEDES-BENZ C250
Component	AIR BAGS
Date of Incident	December 23, 2022
Date Filed	January 9, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	SC

Consumer Description

"Front Right Malfunction Service Required." Recently purchased vehicle, dealer performed recalibration before sale (error did not display during test drive or before purchase). 30 minutes after purchase notification popped up, dealer agreed to pay for repair. Took to non-purchasing Mercedes dealer, they were able to reproduce and quoted for $4179. Repair included seat replacement and height adjustment replacement. Purchasing dealer then refused repair The error pops up randomly, with person in passenger seat and without. Afraid to have anyone ride as a passenger, if a wreck occurs the airbag could not deploy.

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