NHTSA Complaint #11480886 — 2013 MERCEDES-BENZ C250

Per the attached Repair Order 948486 dated May 13, 2020, when I brought in the car to Fletcher Jones in Newport Beach for the airbag recall, I thought both of the Takata airbags were replaced and not just the passenger airbag. In fact, Repair Bill Job A states: “Replace Driver and Front Passenger Airbag”. “No Charge” I did not notice that they only replaced the passenger airbag. I would not have known the driver’s side was not replaced if the airbag warning light did not come on. Please direct Fletcher Jones to finish this repair properly. Per the enclosed photos, my dash display now has an image of the airbag and it says “Front Left Malfunction Service Required”. I am very worried what will happen if we get into an accident. Per the highlighted text attached, on April 14, 2021, a driver reported: “Front drivers air bag malfunction light is illuminated and horn nor any controls on steering wheel work at all.” I checked the horn and the steering wheel controls on our C250 when I read this. I discovered they do not work on our car as well. This drivers report goes on to say: “…repairman states this is a common issue with this car. I believe this is a serious safety issue with this vehicle as the airbag malfunction can possibly cause serious injury to the driver and the horns inability to function prevents the driver from alerting any other drivers if they stray from lane, are backing out of parking space, or distracted at a red traffic signal.” On Repair Order 948486 Fletcher Jones tried to reset the headrest which popped open when I sat in the car and put my head against it to rest. It was not due to any accident, the car was stationary. Fletcher Jones could not reset the headrest and asked for $1200 for a new one. Clearly this is also a defect because it did not occur during an accident and the headrest should not have separated. An attached article shows the Takata airbag problems still exist as ticking time bombs. MB CEO did not reply to my letter.