NHTSA Complaint #11500785 — 2016 FORD EXPLORER

The power steering on my 2016 Ford Explorer completely stopped working while driving with two children in the vehicle. This is completely unacceptable for a 6 year old car with just over 100,000 miles. Ford Corporate refuses to honor this as a safety recall or safety issue despite the substantial complaints filed with the NHSTA. Are they really going to wait until there is a loss of life or severe injury to address this? On top of Corporate's unwillingness to acknowledge this is a manufacturers defect for which the safety of their customers and their families is at risk, they will not even consider a financial assistance program to partially fund the approximately $2,500-$3,000 price tag of rectifying; not to mention the backorder on the part needed. How many complaints regarding the very same issue have to be filed before NHSTA forces Ford to do something to prevent severe injury or death as a result of this known manufacturing defect?