NHTSA Complaint #11500664 — 2017 TESLA MODEL X

Tesla’s entire car function (rear view camera, windshield heating, rear defrost) is supported by the center screen system. In Gen1 model X it uses a Gen 1 computer. Over the last 4 months. The screen blanks out while driving. I can’t access car functions. This happens while driving so it’s super dangerous. Only way to resolve the issue is to press a few more UI buttons on the screen. This impairs all car functions. I’ve submitted this a couple times to Tesla now and they say that this is a software issue they have not been able to resolve and they’re asking me to pay $2000 to get their next generation center console. I’ve mentioned that this is a safety risk as this can happen while driving, which makes me take my eyes off the road to fix the problem on the center console. They don’t seem to care about it. This is happened to multiple drivers according to the technician I spoke to, and they have not solved the issue. I recorded my last service with Tesla, and I have proof of them speaking of this issue.