NHTSA Complaint #11500513 — 2016 FORD EXPLORER

The contact owns a 2016 Ford Explorer. The contact stated that while his wife was driving at an undisclosed speed, she noticed a white cloud of smoke coming from the exhaust. The check engine warning light was illuminated. The vehicle was taken to the residence then towed to the dealer where it was diagnosed that oil had leaked through the exhaust. The contact was informed that the turbos and catalytic convertor needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was denied a claim and transferred to the NHTSA Hotline. The failure mileage was approximately 100,000