NHTSA Complaint #11500505 — 2017 KIA OPTIMA HYBRID

I am a service provider. On 9/15/2022, a customer, who owns the vehicle with attached VIN, came for an oil change in his 2017 Kia Optima. On 11/11/2022, after nearly 2 months and 2,964 miles, the customer and vehicle owner called to tell us his car was broken down on the side of the road. Upon inspection, it was found that the oil drain plug had fallen out of the vehicle after nearly 3,000 miles. As a result, there is engine failure on the vehicle. Due to the mileage, we went to Kia West Broad in Richmond, VA to ask for their opinion. They were unwilling to assist the customer. I believe this falls in line with the current investigation from the NHTSA into Kia drain pan assemblies and drain plug issues. I have repeatedly been hung up on by Kia when asking them questions surrounding their willingness to assist this customer who is without transportation. Each time that I ask about the investigation, I am put on hold and then hung up on.