NHTSA Complaint #11500489 — 2015 FORD EXPLORER

The toe-link on the rear-passenger side wheel broke and caused the vehicle to fish-tail uncontrollably before going into the ditch and rolling. My wife was driving with our two sons, 3 & 1 at the time, luckily no one was physically injured apart from some minor bumps and bruises. After the fact, we found out there was a recall on this specific part and it was repaired but, again, there was a recall on the replacement part. We were never notified, we have friends with the same vehicle that were never notified and are still trying to get the part repaired. Since this part failed and subsequently our vehicle totaled we were forced to buy an older, higher mileage vehicle at an inflated cost. Does Ford bear any responsibility to make this right or does it not matter until there are fatalities?