NHTSA Complaint #11712306 — 2015 FORD EXPLORER

On 11/7/2025, your team completed the Rear Suspension Toe Link Fracture recall repair. However, on 11/13/2025, while driving, I discovered that the rear passenger-side wheel was extremely loose and nearly detached. This was due to the lug nuts not being properly tightened after your service—a severe safety hazard that could have resulted in a catastrophic accident. Because of this negligence, I incurred significant additional expenses and inconvenience: Emergency service from an independent mechanic over the course of a week (11/13–11/17) to secure the wheel and address damage caused by the incident. Replacement of rear knuckle assemblies, hubs, and front struts because the hubs were seized and could not be removed without replacing the knuckles. On 11/29, at a second shop where I replaced two tires, I learned that the vehicle could not be properly aligned because the toe link installed during your recall repair is not adjustable. The mechanic noted that proper alignment requires either camber bolts or an adjustable toe link. As a result, the vehicle remains severely unbalanced and unsafe to drive. Both invoices and mechanic notes confirm the dangerous condition caused by improperly secured lug nuts and the inability to align the vehicle due to the toe link issue.