NHTSA Complaint #11500150 — 2021 KIA SELTOS

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11500150
Vehicle	2021 KIA SELTOS
Component	ELECTRICAL SYSTEM
Date of Incident	January 4, 2023
Date Filed	January 4, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

1. October 2022 started noticing when stopped for 15+ sec. electrical dash/and screen completely restart when transmission would come back on from being in off position. Happened also while releasing seat belt. 2. Horn would malfunction and go to voice command when pressed or not work at all. Very intermittent. 3. Gears not shifting smoothly, car is jolty, not accelerating well, and getting a slight grinding feeling, running rough, missing shifts or not shifting until it revs high. *no warning indicators have illuminated. My dealer suggested doing an "software update" which did not correct the problem and they are unresponsive otherwise. I have had vehicle in 3 times and each time they just weren't prepared or had no plan to remedy. The problem has been confirmed by the dealer and I have also take a video of the issue. It is available for inspection. Safety is a concern considering the electrical issue plus the seat belt and horn. Unsure if the electrical system is reliable during a crash and if my safety belt and airbags are effected.

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