NHTSA Complaint #11500041 — 2016 TESLA MODEL X

While pulling forward to straighten out car into parking/charging spot at less than 1mph at EVGo charger in front of Meijer store the front passenger wheel made loud clunk and would not move. Another motorist charging said he heard it and offered to help. I called Tesla roadside from car’s service screen and waited over half hour before being disconnected. The Tesla App provides NO applicable options for this scenario to report. I then called my extended warranty (X-care) roadside and after almost 4 hours obtained a tow to Tesla Service in Clarkston. Tesla now diagnosed that the FORE LINK ASSY, 1.00 RH(1041575-00-B) WASHER, NORDLOCK, 1.00 15.2X30.7X3.4(1033093- 00-A) NUT HF M14X1.50 [10] 1.00 ZNNI NL INSERT(1004358-00-C) need to be replaced. $400 parts and labor. Invoice attached. This luckily occurred with only me in the car, on 40 degree day and at the charger…I was nearly out of charge. I would have been stranded. And begged a lot of what if’s… The car had just been serviced by Tesla on 11/14/22-11/18/22. Invoice attached. Tesla replaced bolts in steering rack housing when I brought it in for a windshield replacement? Bottom line though this is too critical a failure during such a basic, low speed operation to be safe. I cannot trust that the fore link assembly won’t fail in future in same or different wheel. It felt like the car broke its own leg by merely taking a slow step forward. This should not be permissible. Thank you for your work.